Delivery & Returns
Our address for collections is
Atishoo Designs, 71 Charlestown Road, Charlestown, St. Austell. Cornwall. PL25 3NL
Current opening hours: Tuesday to Saturday 11.00 am to 4.00 pm. Please call before making a special journey as we do sometimes close for a few days for family holidays.
Please note that we only deliver within the United Kingdom (not including The Channel Islands). Our delivery charges are based on the total weight of your order and your final delivery charge will be calculated at the checkout. You'll need to add your delivery address before the checkout can calculate delivery costs. We always send our items with Royal Mail or Parcelforce and someone will need to be available to sign for your delivery. Sorry but we cannot leave your delivery in a shed or with a neighbour unless you have already set up an arrangement directly with Royal Mail. As a guide our charges are as follows and include postage, packaging, insurance and VAT.
If the goods are not defective you have the option to return them at your cost (post, packaging and insurance) within seven working days of receipt, in order to receive a credit for the original item cost and the original postage cost. A telephone call or email prior to their return is required. You must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If you do not exercise reasonable care and the goods are damaged, we may make a claim against you for breach of this duty. If a you fail to return the goods despite being required to by the contract, then we may make a claim against you for breach of contract.
Your right to cancel or return goods which are not defective does not apply to individual works produced to your specification, for example commissions undertaken, or personalised products, unless the item arrives damaged.