Delivery & Returns
Click & Collect
If you live locally to us or you know you'll be visiting Cornwall in the near future you can opt for our "Click & Collect" service. Simply pay for your order online and then choose the free "Click & Collect" option at the checkout. Please either call us on Tel: 01726 65900 or drop us an email to firstname.lastname@example.org to let us know when you'd like to collect your order. Please note that some of our items are made to order so may not be available straight away.
Our address for collections is
Atishoo Designs, 71 Charlestown Road, Charlestown, St. Austell. Cornwall. PL25 3NL
Normal opening hours: Mon -Sat 10..00 am to 5.00 pm March to December, Tuesday to Saturday 10.00 am to 4.00 pm during January & February. Please call before making a special journey as we do sometimes close for a few days for family holidays.
Please note that we only deliver within the United Kingdom (not including The Channel Islands). Our delivery charges are based on the total weight of your order and your final delivery charge will be calculated at the checkout. You'll need to add your delivery address before the checkout can calculate delivery costs. We always send our items with Royal Mail or Parcelforce and someone will need to be available to sign for your delivery. Sorry but we cannot leave your delivery in a shed or with a neighbour unless you have already set up an arrangement directly with Royal Mail. As a guide our charges are as follows and include postage, packaging, insurance and VAT.
If the goods are not defective you have the option to return them at your cost (post, packaging and insurance) within seven working days of receipt, in order to receive a credit for the original item cost and the original postage cost. A telephone call or email prior to their return is required. You must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If you do not exercise reasonable care and the goods are damaged, we may make a claim against you for breach of this duty. If a you fail to return the goods despite being required to by the contract, then we may make a claim against you for breach of contract.
Your right to cancel or return goods which are not defective does not apply to individual works produced to your specification, for example commissions undertaken, or personalised products, unless the item arrives damaged.