Delivery & Returns


Click & Collect.

During the COVID-19 pandemic our physical shop is closed but orders can be collected by prior appointment from outside of the shop. We will call you to arrange a date and time for collection.

Our address for collections is 

Atishoo Designs, 71 Charlestown Road, Charlestown, St. Austell. Cornwall. PL25 3NL

Normal opening hours: Mon -Sat 10..00 am to 5.00 pm March to December, Tuesday to Saturday 10.00 am to 4.00 pm during January, February & March. Please call before making a special journey as we do sometimes close for a few days for family holidays.

Delivery Charges Please note that delivery times will be longer than normal due to the COVID-19 pandemic. We are only visiting the shop twice per week to collect and pack online orders so deliveries will take longer than normal. Orders are subject to any new Government restrictions and Royal Mail delivery ability. In some areas Royal Mail are suffering significant delays and some orders are taking 2-3 weeks to arrive. Items will not have to be signed for by customers during the outbreak, the Post Office delivery person will knock on your door, step back and wait for you to answer and then the leave the parcel by your door. They will then sign the electronic terminal on your behalf. If you are not in, a card will be left informing you that the parcel will be taken to your nearest collection point.

Please note that we only deliver within the United Kingdom (not including The Channel Islands). Our delivery charges are based on the total weight of your order and your final delivery charge will be calculated at the checkout. You'll need to add your delivery address before the checkout can calculate delivery costs. We always send our items with Royal Mail or Parcelforce and someone will need to be available to sign for your delivery. Sorry but we cannot leave your delivery in a shed or with a neighbour unless you have already set up an arrangement directly with Royal Mail. As a guide our charges are as follows and include postage, packaging, insurance and VAT.

Royal Mail 2nd Class Signed For Small Parcel
0.0 kg – 0.100 kg
£2.95
Royal Mail 2nd Class Signed For Small Parcel
0.101 kg – 0.500 kg
£4.95
Royal Mail 2nd Class Signed For Medium Parcel
0.501 kg – 0.99 kg
£6.95
Signed For delivery up to 7 working days
1.0 kg – 1.99 kg
£12.95
Signed for delivery up to 7 working days
2.0 kg – 10.0 kg
£19.95
 
Delivery Times
We aim to deliver your order withing 7 working days.  All deliveries need to be signed for. Please check that all packaging is intact before accepting goods.We will do our best to achieve delivery estimates but if our dispatch date is likely to be exceeded by more than fourteen working days we will contact you and give you the option of cancelling the order. In the event of a delayed delivery please contact us if it is not made within ten working days of our estimate when you will have the opportunity of cancelling the order.
If the goods are defective please contact us within two working days of receipt, emailing us a photograph of the damage, and we will arrange for their return at our cost and a refund to you, or some other amicable settlement.
If the goods are not defective you have the option to return them at your cost (post, packaging and insurance) within seven working days of receipt, in order to receive a credit for the original item cost and the original postage cost. A telephone call or email prior to their return is required. You must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. If you do not exercise reasonable care and the goods are damaged, we may make a claim against you for breach of this duty. If a you fail to return the goods despite being required to by the contract, then we may make a claim against you for breach of contract.
Your right to cancel or return goods which are not defective does not apply to individual works produced to your specification, for example commissions undertaken,  or personalised products, unless the item arrives damaged.
Returns Address
Atishoo Designs
71 Charlestown Road, Charlestown, St. Austell, Cornwall, PL25 3NL